The terms and conditions described below are effective upon publication or modification. Before using Pandora Online Casino, please read these terms and conditions carefully. The fact of your registration and use of Pandora Online Casino confirms your acceptance of these terms and conditions.
In the event of any discrepancy between the English and Russian versions of these terms and conditions, the English version of Terms of Conditions will always prevail.
Pandora Online Casino is owned and operated by Dama N.V., a company incorporated and incorporated under the laws of Curacao. Licensing and regulation Dama N.V. operated by Antillephone N.V. (license number: 8048/JAZ2020-013) Dama N.V. has registration number 152125 and is registered at Julianaplein 36, Willemstad, Curaçao. Friolion limited is a subsidiary of Dama N.V., registered in Cyprus at Leandrou, 12A 3086, Limassol, Cyprus, registration number ΗΕ 419102. The player is solely responsible for knowing the existing laws and regulations of his jurisdiction regarding online gambling. The company is licensed and regulated by Antillephone N.V.
These Terms and Conditions may be changed by the Company when the need arises. The company will do its best to notify players of important changes. However, please check the Terms and Conditions regularly to be aware of any changes.
Pandora Casino only accepts players from countries and geographies where online gambling is legal. The player should independently inquire about the regulations and laws governing gambling in the region of his residence. Failure to comply with such laws and regulations is the sole responsibility of the player.
Only persons over the age of 18 or the age required to participate in online gambling in accordance with the laws of the place of residence are allowed to play on the website. The responsibility for knowing such laws rests entirely with the player. If you are a player from the United States of America, Great Britain, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, Saint Martin, French Polynesia, Wallis and Futuna, New Caledonia), the Netherlands, Belgium, Greece, Israel, Lithuania, Dutch West Indies and Curacao, you are not allowed to play for real money on the website
The Company reserves the right to ask the player to provide proof of reaching the required age to play, as well as restrict access to the game or suspend the account for those who could not provide proof of reaching the age to participate in gambling.
The Company reserves the right to block (temporarily or permanently) the account of a player who deliberately uses offensive, degrading, and obscene words against support staff and other employees of the Company. In this case, the player is obliged to withdraw all funds from the game account within 72 hours.
Pandora Casino accepts the following currencies: RUB (₽), USD ($), EUR (€), UAH (₴), KZT (₸), CNY (¥), TRY (₺), INR (₹), BRL (R$), UBC (µ),
The player is solely responsible for paying all necessary fees and taxes on winnings, provided for by the legislation of the country or region of his residence.
We reserve the right to charge transaction processing costs to the player if he has not wagered the deposit amount at least 3 times (wager 3x) in slots or 10 times (wager 10x) in table games (roulette, blackjack, poker, etc.) before ordering a withdrawal. This decision, in its entirety, is made at the discretion of the casino and is not subject to revision.
The player confirms that he/she knows the rules of the game in which he/she may participate on the website. The responsibility for knowing the payout percentages of the winnings in the games in which the player participates lies entirely with him.
The player is aware of the fact that playing on the website may result in loss of funds. The company does not bear any responsibility for possible financial losses received by the player as a result of playing on the website.
The Company takes all possible measures to protect the personal data of the player and provides this data only to the parties involved in the provision of gambling services on the website. Despite this, the Company does not bear any responsibility for how this information will be disposed of by third parties, such as game providers or affiliates. The handling of the player's personal data by such third parties is subject to their terms and conditions.
The Company is not responsible for any hardware or software defects, loss of Internet connection or any other technical problems that may restrict the player's access to the website or interrupt his game.
In the event that circumstances arise where a bet is confirmed or the winnings are paid out by us in error, the casino reserves the right to cancel all accepted bets containing such an error, or to correct the error by recalculating all bets according to the conditions that should have been available at the time of making rates in the absence of errors.
If we mistakenly credit your account with winnings that do not belong to you, whether due to technical reasons, due to errors in the paytables, due to human error or otherwise, this amount remains the property of the Casino and will be deducted from your balance . If you withdraw funds that do not belong to you before we become aware of the error, the amount erroneously paid will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In case of incorrect crediting, you are obliged to notify us immediately by e-mail.
Casino, its owners, employees, partners, service providers:
The Player acknowledges that the Casino is the final decision maker as to whether they have violated the rules, terms and conditions of the Casino in a manner that would result in account suspension or permanent termination.
Each player has the right to create only one game account. The creation of more than one game account by the same player may result in the deletion of all player accounts and the cancellation of all cash payments. The player must not provide anyone with access to his game account or allow third parties (including minors) to use the website from his account.
The Website may be used for personal purposes only and must not be used for any commercial profit.
When filling in the "Nickname" field in the player's profile, it is not allowed to use offensive language and obscene words, as well as any commercial or advertising information. If these violations are detected, the support service employees or other employees of the Company may forcibly replace the contents of the “Nickname” field with a neutral one. In the event of a repeated violation, the player's account may be blocked and all winnings confiscated.
The company has a strict anti-fraud policy. If the player is suspected of any fraudulent activity, or his actions are consistent, including:
in this case, the Company reserves the right to close all player's gaming accounts and cancel all cash payments. This decision is entirely at the discretion of the Company and the player will not be notified of the reasons for such a decision. The company reserves the right to notify the necessary authorities in case of detection of fraudulent actions performed by the player.
The company has the right to request from any player documents confirming his identity. The player may be required to take a "selfie" with a document in hand and proof of the date the "selfie" was taken. Modification of photo documents using any special software is strictly prohibited. If the requested documents are not provided by the player within one month of their request, we reserve the right to confiscate the remaining balance of the player and close his account.
If the player, for some reason, does not want to take a "selfie" in accordance with security requirements, he can order the payment of funds to a bank account registered in his name.
Affiliates shall not offer any player, directly or indirectly, an incentive or benefit (including but not limited to the payment of money) for the use of services provided by the Company on the Site (for example, the provision of bonuses from an affiliate commission). Otherwise, at our sole discretion, we reserve the right to block an affiliate's account and suspend all payouts.
The use of affiliate commissions to gain an advantage in games on the Site is strictly prohibited. If we have reasonable grounds to believe that an affiliate is engaging in such activities, we reserve the right to block suspicious accounts and withhold all payouts.
If during any reporting period (1 calendar month) of cooperation with Pandora Casino, the partner managed to invite less than 5 players for real money, we at our sole discretion reserve the right to suspend the affiliate program. All commissions will be paid in full.
The minimum affiliate commission per month must be 20 EURO (or the equivalent in another currency). Affiliate commission amounts that do not reach the minimum required are canceled when making calculations for the past calendar month.
Pandora Casino provides a number of ways to replenish your gaming account balance. To replenish the account, the player can use VISA and MasterCard credit and debit cards, as well as all kinds of online wallets.
Please note that you can only use your own credit/debit card or other payment method to fund your gaming account. The name displayed on credit cards or registered on payment accounts used for deposits or withdrawals must match the name registered on your gaming account.
Also note that the minimum deposit is 10 EUR/USD, 15AUD/CAD/NZD, 300 UAH, 5000 KZT and 500RUB
When using cryptocurrencies, the minimum deposit is 0.0001 BTC/0.01 ETH/0.01 LTC
Please contact the Support Department at support@pandora.casino for the appropriate deposit method for your region of residence.The minimum withdrawal amount is 20 EUR/USD, 30AUD/CAD/NZD, 600 UAH, 10000 KZT and 1500RUB. The maximum withdrawal amount depends on the payment system you use. If the amount of funds requested for withdrawal exceeds the limit of the payment system, then the payment will be made in installments. Withdrawal requests are processed immediately upon receipt, however, the withdrawal process may take up to five days for some payment systems.
Each player can make up to two cashouts in one day and up to seven in one calendar week. Cashouts that violate this restriction will be canceled and the player will be notified by email. If the player's withdrawal amount needs to be divided into multiple payments to comply with the limits of the payment system, then such payments will be considered as one cashout, provided that the player has not made a deposit between them and/or no bets have been made from the account.
Pandora Casino supports payouts via Original Credit Transfer (OCT) from Visa as well as Payment Transfer from Mastercard. The card used at Pandora Casino must not be a corporate credit card and must also be issued in a country permitted by these rules.
The following countries are not supported for Visa: USA, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
The following countries are only supported for Mastercard: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Holland, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
Please note that even if your country is among the supported ones, we cannot guarantee a successful transaction, as the bank that issued the card may block it at its discretion.
Also, please note that Pandora Casino's internal operating currency is the Euro (EUR). If you make transactions with Pandora Casino in other currencies, the funds debited from your card may be slightly higher than the original amount of the transaction, as an additional fee will be charged for currency conversion on the side of the bank and / or on the side of the payment system you use.
If the deposit was made using a credit or debit card and the amount of funds to be withdrawn is equal to or less than the amount of the deposit, then we reserve the right to withdraw funds back to the credit or debit card. If in this case the withdrawal amount exceeds the deposit amount, then the difference will be paid out by one of the alternative payment methods.
The Company reserves the right to verify the identity of the player before processing the withdrawal of funds and withhold the payment for the time necessary for such verification. In the event that the player provided false data, he may be completely denied the payment, and his account may be disabled. If such a decision is made, the player will be notified by e-mail.
The maximum payout to a player is 2000 EUR per day, 5000 EUR per week and 20000 EUR per month. Exceptions can be made for players with high VIP status and in some individual cases.
Withdrawal time to e-wallets ranges from a few seconds to 15 minutes. Withdrawals to credit and debit cards, as well as via bank transfer, can take up to 1-5 days. The time to check the account before payment, if necessary, is up to 12 hours.
A refund request will only be considered if requested within the first twenty-four (24) hours of the proposed transaction, or within thirty (30) calendar days if the Player claims that another person has accessed the account . If you have funded your account by credit card, we reserve the right to pay all withdrawal requests up to the full amount of the deposit as a refund for your purchases. If your payouts exceed the total amount of the deposit, any excess amount will be paid out to you by one of the alternative methods available.
Before the refund is processed, all bonuses and winnings in your balance will be deducted before the amount to be refunded is calculated. In the event that any purchases made using a credit card are deemed to carry an unacceptable risk for security or legal reasons on the part of our Payment Processors or the Casino, we will initiate a bounce of all such transactions back to the credit card and notify all relevant authorities and side .
All costs that may arise during the return procedures are paid by the player.
Please note that NetEnt games are not available in the following countries: Australia, Afghanistan, Albania, Algeria, Angola, Belgium, Bulgaria, Cambodia, Canada, Denmark, Ecuador, Estonia, France, Guyana, Hong Kong, Indonesia, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sweden, Portugal, Romania, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen , Zimbabwe. Players from these countries will not be able to use free spin bonuses in NetEnt games Jungle Spirit™ and Divine Fortune™.
If a player's account has been inactive for 180 days (no deposits, bets or withdrawals made by the account holder), the account is considered inactive. The Company reserves the right to disable such an account and withdraw available funds. If a player decides to reactivate their account, they must contact support at support@pandora.casino or otherwise.
The player may contact our support team in accordance with the instructions posted on the website in order to leave us any complaints regarding the operation of the Casino.
Complaints are processed in the support department and brought to the attention of the Casino management in case the support service cannot resolve the matter immediately. The player is informed about the consideration of his application within reasonable limits.
If the dispute is not resolved at the level of the Casino management, the player can contact any independent body, gaming commission or licensor listed on the casino website.
The Player agrees that in the unlikely event of a discrepancy between the result displayed on the screen and the game server, the result displayed on the game server will be final.
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