These Terms define the KYC procedure for each client, User, who uses the Provider's Services. Each definition is interpreted in only one way, as described in the text of the Treaty.
If the User uses the portal and/or Services and Goods of the portal, he/she is subject to the KYC procedure. It applies to all Lotteries, Tournaments, Games and other activities/goods/services provided by the Provider. KYC allows you to identify the User on the portal, as well as verify the source of funds in his account.

To participate in any activities on the portal, bets and games, the User must:

• Be 18 years of age or older to be the legal age of majority in the country in which the User resides
• Be an individual, not a legal entity
• Practice only amateur play
• Exclude any prohibitions on gambling or playing in portal promotions

If the fact of minority is found out, bets and any bonuses are invalidated, and deposits are transferred back to the account.

The User must also fulfill the following conditions:

• Enter all the required data in the questionnaire: a valid email, a unique login and a strong password, the desired currency of the personal account.
• Verify identity, enter only relevant data. Understand that the User is responsible for the truthfulness and accuracy of the information provided. All data will be verified by the Supplier. In the event that the User entered deliberately false data, the Supplier reserves the right to block or delete the account.
• When creating an account, create a username and password. When logging into your account, use only this username and password. Remember and protect your login and password from hacking, do not share this data with anyone. In case of intentional or unintentional transfer of the login and password, the Supplier is not responsible for any actions taken with the account.
• Use your username and password for personal purposes only. Top up your account on your own, take part in activities on the portal, place bets. In the event that fraudsters get hold of the data, the Provider is not responsible for any events related to the account. A correct login and password entitles the Supplier to consider all subsequent operations valid and legal. The Provider does not request a password from the User and is not responsible if the User uses public data about himself as part of the password. The user is fully responsible for the safety of personal data. Follow all the rules for secure access: do not save your login and password in the browser, log out and close the tab before leaving the computer / gaming gadget, do not log in to your account in public places using public networks. If you suspect access to the account of third parties, notify the Supplier immediately. If you suspect that minors are playing or otherwise using the products of the portal, please also inform the Provider.

Users cannot receive monetary compensation from the Supplier in case of password loss or other problems that prevent them from participating in activities, tournaments and lotteries.

To prevent money laundering, it is not possible to conduct financial transactions without verifying your identity. For confirmation, the following copies of documents are required: a statement of the bank account from which the funds were deposited, a photo of the bank card from both sides, from which the funds were deposited. All digits of the number except the first six and the last four must be covered in the picture. If the embossing is visible on the back of the card, it must also be closed. CVV2 code must be closed. You will also need copies of your driver's license, passport and identification code. Any of these documents of the User's choice is accepted for verification.

The Provider has the right to initiate other verification methods and request other documents in case of suspicion of fraud before or after the deposit of funds.

The Service Provider operates under the License. All personal data is used only for the KYC procedure. This is a guarantee that the Provider always identifies the User by password and login. By doing so, the Provider is also fulfilling its obligations of responsible gambling and understanding of account replenishment mechanisms.

The Supplier may submit a request for copies of the above documents at any time and without any explanation. Also, for the KYC procedure, video and telephone communication are used. The Supplier has the right to find out the source of deposits, clarify the activity in this Account. Correspondence and documents are also used.

If the User does not comply with the requirements, does not contact and does not provide data, the work of his account is suspended until the Provider receives the necessary data. If the User is suspected of a crime and other illegal actions, the Provider informs law enforcement agencies and other authorities without warning.

Any information necessary for the game and participation in activities on the site can be requested by the User. To do this, please contact support@pandora.casino