Privacy policy

Privacy Policy

General Terms

Confidentiality of users' personal data is an integral element of the agreement between the user - hereinafter referred to as the "Client" and the online casino "Pandora" - hereinafter referred to as "Casino".

This personal data privacy policy is relevant for the services offered at the Casino, including games, lotteries, sports betting and tournaments. The Policy regulates the use of personal data of "Clients", protecting them from access by third parties. Using the services of the "Casino", the "Client" accepts this privacy policy and agrees to the use and storage of his personal data.

This privacy policy provides explanations regarding the procedure for collecting, processing, storing and protecting the "Client's" personal data. "Casino" guarantees the absolute secrecy of personal information of users, except as provided by the privacy policy.

Use of information

The "Casino" has the right to store and process the following data about the "Client":

• email address;
• full name;
• nickname;
• date of birth;
• country of residence;
• city of residence;
• telephone number;
• browser data - cookies;
• history of gaming activity;
• history of financial transactions;
• any documents and data that confirm the payment made by the "Client";
• data from support requests.

The "Casino" may store information on the credit cards of the "Client" with his consent. The "Client" can independently remove this information at any time.

The "Casino" guarantees the protection of the personal information of the "Client" in the following ways:

• Casino strictly adheres to established security standards when receiving and sending data;
• The "Client" information is protected by transport layer encryption technology - TLS 1.3, and AES application layer, with a 256-bit key;
• Personal data of the "Client" (full name, date of birth, browser data) are not published anywhere and are not transferred to anyone. Casino takes effective measures to protect them from unauthorized use.
• Some information (e-mail address, phone number or nickname) may be transmitted over a secure protocol to game providers and payment systems.
• Game providers and payment systems ensure the confidentiality and security of this information under an agreement with Casino » and do not pass this information on to third parties.

The "Casino" has the right to use the personal data of customers in certain cases, namely:

• to generate answers to questions, applications, complaints and appeals, as well as for technical support;
• to transfer funds to the "Client" account;
• to analyze and control the gaming activity of the "Client", track trends in order to improve the functionality and quality of the gaming process;
• to send "Client" administrative notices, updates, confirmations, warnings;
• for advertising and marketing campaigns - with the consent of the "Client";
• for any other purposes that, in the opinion of the Casino, require the collection of personal data.

Information collection

The "Client" must adhere to the rules and provide the necessary data at the request of the "Casino". The Casino has the right to use cookies and web beacons. Such data includes IP address, browser name and language used, URL addresses, date/time and operating system name.

This information excludes the identification of the "Client" and is used by the "Casino" only for analysis and administration.

The "Client" reserves the right to refuse the use of cookies. However, this will cause the Casino web services to work incorrectly and is not recommended.

Other

The "Casino" is not responsible for the access of third parties to personal information at the initiative of the "Client". If the "Client" wishes to close the account, it is necessary to send a corresponding support ticket to: support@pandora.casino

The "Casino" has the right to make changes to the privacy policy without notifying the "Clients". "Customers" are encouraged to visit this page regularly to keep up-to-date information regarding the privacy policy of personal information.